Privacy Policy
Effective Date: 1 May 2025
Who we are
Welcome to Belda (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website https://belda.app, mobile application, and related services (collectively, the “Platform”).
Information We Collect
We collect the following types of information:
A. Information You Provide
- Personal details: Name, mobile number, email, address, and any other information you submit through the Platform.
- Service details: Booking preferences, special requests, and service history.
- Vendor details: For service providers, we may collect identity verification data, business information, bank details for payments, and documentation required for onboarding.
B. Information Automatically Collected
- Device and usage data: IP address, browser type, device model, OS, app usage data, and interaction logs.
- Cookies and similar technologies: Used for analytics, personalization, and marketing.
Comments
If users leave comments or reviews on our platform (e.g., rating a service provider), we collect the data shown in the form, along with the user’s IP address and browser user agent string to help detect spam and ensure platform integrity.
Media Uploads
If you upload media files (such as profile images or service-related photos), you should avoid uploading images with embedded location data (EXIF GPS) included. Other users or vendors may be able to extract location data from such files if publicly accessible.
How We Use Your Information
We use your information to:
- Enable and manage bookings and service delivery.
- Support vendors in providing services.
- Communicate with you, including confirmations, support, and promotional content.
- Improve the Platform’s features, security, and user experience.
- Analyze trends and monitor performance.
- Comply with applicable legal and regulatory requirements.
Sharing of Information
Your data may be shared with:
- Service Providers: To fulfill your bookings.
- Third-party tools: For app functionality, analytics, marketing, and secure payment processing.
- Authorities: If required by law, court order, or to enforce our policies and terms.
We do not sell or rent your personal information.
Cookies and Tracking
We use cookies, pixels, and other technologies to:
- Personalize your experience.
- Track and improve Platform performance.
- Manage and optimize advertising campaigns.
You can control cookie settings via your browser, but some features may be limited.
Data Retention
A. Booking and Account Data
We retain booking records, personal information, and account data as long as your account is active or as necessary for operational, legal, or regulatory reasons.
B. Comments
If you leave a comment or rating, the comment and its metadata are retained indefinitely unless manually removed.
C. Vendor Data
For vendors, onboarding documents and transaction records are retained for audit and reporting purposes in line with local requirements. If you request deletion of your account, we will remove or anonymize your data, unless retention is legally required.
Your Rights
You may have the right to:
- Access or update your personal information.
- Request deletion or restrict processing.
- Withdraw consent at any time (where applicable).
- File a complaint with a supervisory authority.
To make a request, please contact: info@belda.app.
Data Security
We use technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. While we take reasonable precautions, no digital platform is completely secure.
Children's Privacy
Belda is intended for users aged 18 and above. We do not knowingly collect personal data from minors.
International Use
If you access Belda from outside Egypt, your information may be transferred to and processed in jurisdictions with different data protection standards.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. You are encouraged to review it regularly.
Contact Us
For questions or concerns about this Privacy Policy, please contact:
Belda Support Team
Email: info@belda.app
Website: https://belda.app
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